Per Diem Patient Access Representative Associate
Job Summary
Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record.
Primary Responsibilities
- Greets and welcomes patient in person
- Collections demographic and insurance information
- Checks in and interviews patient to complete appropriate paperwork
- Directs patient to their appointment or procedure
- Documents any issues and resolutions in electronic medical record
- Uses resources, tools and procedure to complete registration for complex accounts
- May assist in scheduling add-on appointments
- Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations
- Obtains cost information and explains information to patient if necessary
- Collects co-pay or deductibles
- Aids and counsels patient with application process for available financial assistance programs
- Provides technical or functional direction for employees
- Uses resources, tools and procedures to complete accounts in assigned work queues
- Aids patient in completion of request for information forms and submits to appropriate department
Required Qualifications
- 6+ months of customer service experience in an office/hospital setting
- Intermediate level of proficiency with Microsoft Office products
- Ability to work every 3rd Saturday & Sunday
- Ability to work every 3rd Holiday
- Ability to work on a per diem basis within any of the following shifts including weekends/holidays: Day Shift, Evening Shift, Night Shift
- Must be 18 years of age or older
Preferred Qualifications
- Revenue Cycle experience
- General office experience
- Epic experience
Pay and Benefits
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
Sign-On Bonus
$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Location
200 State Ave, Faribault, MN 55021
Company Information
Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Equal Opportunity Employer
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.