People Operations Coordinator

About the role

The Seasonal People Operations Coordinator at Highway West Vacations supports high-volume HR, onboarding, payroll, and employee administration activities during peak operational periods. This role serves as a key resource for seasonal employees and managers by coordinating hiring and onboarding processes, maintaining employee records, supporting payroll and timekeeping functions, and helping ensure compliance with company policies and employment regulations.

Key Responsibilities / Essential Functions

• Career new hire onboarding, employment documentation, and employment status changes; accurately enter and maintain employee information in HRIS and payroll systems.
• Support high-volume hiring initiatives by managing onboarding communications, scheduling orientation activities, and ensuring timely completion of required paperwork.
• Maintain confidential employee records, both electronic and paper, in accordance with company policies and applicable regulations.
• Track employee attendance, timekeeping records, leave balances, and other workforce data to support accurate payroll processing.
• Serve as a primary point of contact for seasonal employees and supervisors, responding to HR, payroll, and policy-related questions.
• Coordinate onboarding communications and employee engagement activities to support a positive employee experience during the employment lifecycle.
• Aid with workers' compensation claim documentation and administrative coordination within the assigned region.
• Support employee relations matters by documenting concerns, facilitating follow-up actions, and escalating issues to People Operations leadership as appropriate.
• Conduct exit interviews and offboarding activities for seasonal and temporary employees, as requested.
• Generate reports, conduct audits, and review HR/payroll data to ensure accuracy and compliance.
• Assist with workforce planning, staffing transitions, and end-of-season employment administration.

Qualifications / Skills

• High school diploma or equivalent required; associate degree, HR coursework, or payroll certification preferred.
• Previous experience in Human Resources, Payroll, Employee Services, Staffing, or Administrative Support preferred.
• Experience supporting seasonal, high-volume, or hourly workforces is strongly preferred.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced, seasonal environment.
• Strong interpersonal, communication, customer service, and problem-solving skills.
• Working knowledge of payroll processes, HR practices, and employment compliance requirements preferred.
• Ability to adapt quickly to changing staffing needs and business priorities.

Special Requirements

• Ability to maintain confidentiality and handle sensitive employee information with discretion.
• Flexibility to work extended hours, weekends, or adjusted schedules during peak hiring and operational periods, as needed.
• Ability to support high-volume onboarding and employee administration activities during seasonal workforce ramp-up and ramp-down periods.