People Operations Coordinator

Essential Functions

• Serve as a primary point of contact for People Operations inquiries, providing timely, accurate, and professional support across key areas of the colleague lifecycle.
• Deliver a consistently positive colleague experience by responding with empathy, clarity, and a solutions-oriented approach.
• Assess inquiries to determine the most effective resolution method, including written communication, system guidance, or live support when appropriate.
• Maintain thorough, well-documented case notes within digital ticketing systems to ensure continuity and service-level adherence.

Technology Utilization & Digital Enablement

• Leverage HR systems and digital tools (e.g., HRIS, ticketing platforms, workflow tools) to resolve inquiries efficiently and accurately.
• Promote and support colleague self-service by guiding users to available tools, resources, and system functionality.
• Identify opportunities to improve tool adoption, reduce manual work, and optimize system usage across People Operations processes.
• Support data accuracy and system integrity through consistent, detail-oriented execution.

Process Improvement & Innovation

• Identify recurring issues, inefficiencies, or friction points in People Operations workflows and propose practical solutions.
• Partner with People Operations peers and stakeholders to streamline processes, reduce cycle times, and improve scalability.
• Contribute to the development and maintenance of documentation, job aids, and standard work instructions.
• Assist with testing, rollout, and adoption of new People Operations tools, enhancements, or process changes.

Cross-Functional Collaboration

• Collaborate with HR Business Partners, Recruiting, Payroll, Benefits, and other teams to ensure smooth handoffs and aligned service delivery.
• Escalate complex or sensitive issues appropriately while maintaining ownership of the colleague experience.
• Participate in team initiatives, audits, reporting, or special projects as needed.

Skills

• Strong customer service mindset with a focus on responsiveness, professionalism, and clarity.
• Excellent written communication skills, with the ability to adapt tone for diverse audiences.
• Comfort working in digital, remote-first environments with multiple systems and tools.
• Demonstrated ability to identify process inefficiencies and suggest improvements.
• Strong organizational skills and ability to manage multiple priorities in a deadline-driven environment.
• Beginner to intermediate Excel skills (e.g., filters, lookups, basic data analysis).
• Familiarity with HR systems and tools, preferably UKG and digital ticketing platforms.
• Curiosity, adaptability, and willingness to learn new technologies and processes.

Education & Experience

• 1-3 years of experience in a HR support, People Operations, or service-delivery role.
• Experience supporting HR processes in a healthcare, multi-location, or high-volume environment.
• Prior experience in a customer service or operations-focused role strongly preferred.
• Experience with Lean Six Sigma or other continuous improvement methodologies is preferred.

Pay or Shift Range

Pay or shift range: $23 to $26

Full Time Benefits Summary

• Full time benefit-eligibility beginning the first of the month after hire
• 401(k) with company match
• Generous PTO offering with additional time off for volunteering
• Choice of multiple medical insurance plans to best meet your needs
• Axia-paid life insurance, short term and long term disability
• Free counseling for colleagues and family members, including parents and parents-in-law
• Access to Axia providers at little to no cost through Axia’s medical insurance
• Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!