People Development Partner

About the role

The People Development Partner provides people-oriented support to employees through creating strong partnerships across the organization to design learning and development solutions that support the achievement of CapEd’s business objectives. This position delivers technical and soft skills training to employees using best practices in learning delivery trends and creates learning materials/resources in collaboration with all business stakeholders using adult learning principles.

Essential Functions & Responsibilities

• Facilitate ongoing In-Person, Virtual, and blended training programs for new and existing employees including compliance regulations, products and service education, member service delivery, functional job-specific training, and new hire orientation.
• Develops, designs and facilitates organizational development and training programs. Select or create all needed facilitator reference material and participant resources. Ensure all content is updated, relevant, and supports current policies, procedures, and regulatory standards.
• Deliver a high-quality seamless new hire experience with integrated cultural values, organizational knowledge, and technical training. Maintain ongoing management of the new hire experience in collaboration with stakeholders and managers.
• Aid in the coordination and tracking of the credit union’s compliance training programs on laws and regulations in compliance with NCUA.
• Aid in new product and service development to define, develop, and deliver learning content prior to rollout. Maintain product and service resources.
• Develop and maintain a deep understanding of our partners, their needs, their businesses, and their challenges. Collaborate with subject matter experts and cross-functional partners to seek opportunities to proactively solve needs and create content of training sessions or resources that ensure accuracy and evaluate effectiveness in completing job-related tasks.
• Analyze needs by conducting learning assessments that identify skills or knowledge gaps. Make recommendations on the most appropriate and effective training methods. Design and develop learning content, resources and instructional solutions, based on analysis. Maintain physical training spaces including classroom facilities, computer systems, classroom equipment, and supplies.
• Care for In-Person training event logistics. Coordinate training sessions and scheduling participants. Maintain records of training session attendance, and participant progress. In partnership with leaders, track pre-work and post-work requirements and collect metrics and feedback from participants.
• Maintain learning content in the Learning Management System. Assign required content to employees and provide completion reports as needed.
• Develop and deliver train-the-trainer resources to support the business. Serve as the subject matter expert on creating and facilitating learning experiences. Track the impact of learning and performance solutions through appropriate metrics.
• Establish goals and desired results for each training topic; evaluate training methods and activities to ensure goals were met. Assist with execution of tactics and department projects as needed following established project management processes. Partner with People Development Leader, and PXT team members on annual planning efforts and overall strategy. Escalate issues, inquires, and suggestions to People Development Leader through regular 1:1s and project team updates.
• Travel to credit union locations as necessary. Work in or shadow various positions across the organization to maintain hands-on experience for greater understanding and training delivery.
• Maintain knowledge in relevant fields of training responsibilities including products, services, processes, systems, and regulations as well as adult learning and instructional design methodologies. Maintain knowledge of all credit union products, services, and promotions.
• Contribute to efficient credit union operations by performing other job-related duties as assigned.

Qualifications

• Experience: Three years to five years of similar or related experience.
• Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).

Physical Requirements

• Sit and/or remain in a stationary position; use hands to finger, handle, operate, input or feel; reach with hands and arms in any direction; talk, communicate, converse, exchange information and hear; balance, kneel, walk and stand, occasionally moving and traversing; and will frequently use a computer and/or phone.
• Repetitive motions, making substantial movements of the wrists, hands, and/or fingers.
• Ability to wear personal protective gear correctly.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The worker is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes and/or seasonal brightness through windows. This position may involve periodic stressful conditions.
• The Credit Unions business days are Monday through Saturday between the hours of 8:00 a.m. to 6:30 p.m.; however, this position may occasionally require an adjusted work schedule, overtime, and to include evening/weekend hours.
• The noise level in the work environment is usually moderate.