People Development Partner

Essential Functions & Responsibilities

• Facilitate ongoing In-Person, Virtual, and blended training programs for new and existing employees including compliance regulations, products and service education, member service delivery, functional job-specific training, and new hire orientation.
• Develops, designs and facilitates organizational development and training programs.
• Select or create all needed facilitator reference material and participant resources.
• Ensure all content is updated, relevant, and supports current policies, procedures, and regulatory standards.
• Deliver a high-quality seamless new hire experience with integrated cultural values, organizational knowledge, and technical training.
• Maintain ongoing management of the new hire experience in collaboration with stakeholders and managers.
• Assist with the coordination and tracking of the credit unions compliance training programs on laws and regulations in compliance with NCUA.
• Assist with new product and service development to define, develop, and deliver learning content prior to rollout.
• Maintain product and service resources.
• Develop and maintain a deep understanding of our partners, their needs, their businesses, and their challenges.
• Collaborate with subject matter experts and cross-functional partners to seek opportunities to proactively solve needs and create content of training sessions or resources that ensure accuracy and evaluate effectiveness in completing job-related tasks.
• Analyze needs by conducting learning assessments that identify skills or knowledge gaps.
• Make recommendations on the most appropriate and effective training methods.
• Design and develop learning content, resources and instructional solutions, based on analysis.
• Maintain physical training spaces including classroom facilities, computer systems, classroom equipment, and supplies.
• Assist with In-Person training event logistics.
• Coordinate training sessions and scheduling participants.
• Maintain records of training session attendance, and participant progress.
• In partnership with leaders, track pre-work and post-work requirements and collect metrics and feedback from participants.
• Maintain learning content in the Learning Management System.
• Assign required content to employees and provide completion reports as needed.
• Develop and deliver train-the-trainer resources to support the business.
• Serve as the subject matter expert on creating and facilitating learning experiences.
• Track the impact of learning and performance solutions through appropriate metrics.
• Evaluate training methods and activities to ensure goals were met.
• Assist with execution of tactics and department projects as needed following established project management processes.
• Partner with People Development Leader, and PXT team members on annual planning efforts and overall strategy.
• Escalate issues, inquires, and suggestions to People Development Leader through regular 1:1s and project team updates.
• Travel to credit union locations as necessary.
• Work in or shadow various positions across the organization to maintain hands-on experience for greater understanding and training delivery.
• Maintain knowledge in relevant fields of training responsibilities including products, services, processes, systems, and regulations as well as adult learning and instructional design methodologies.
• Maintain knowledge of all credit union products, services, and promotions.
• Contribute to efficient credit union operations by performing other job-related duties as assigned.