People and Culture Coordinator

About the role

The People and Culture Coordinator will manage employee travel and housing logistics, assist with HR generalist tasks, and coordinate with the Transportation Manager.

Responsibilities

• Complete monthly walk-throughs/housing check-in meetings as assigned
• Auxiliary with room assignments and room change requests
• Work closely with Transportation Manager to schedule arrival/departure shuttle pick-ups
• Coordinate with housekeeping department to ensure staff rooms are cleaned and ready for new arrivals
• Attend weekly one on one meetings with Area Director of People + Culture, People + Culture Manager, and Transportation Manager
• Ensure term employees have housing room inspected and flipped timely after departure
• Run and submit to accounting the Housing Location Report on a monthly basis
• Audit room inventory (pans, linens, etc.) and place appropriate orders via Birchstreet to prepare for arrivals
• Prepare and place welcome bags for all new arrivals
• Audit, resolve, and report any safety or maintenance concerns to Property Operations Manager
• Seek out creative and cost-effective ways to maximize bed count and opportunities for housing
• Research new housing opportunities for consideration as assigned
• Participate in annual seasonal staff planning meetings with department heads
• Attend third party/international labor attorney training webinars
• Follow up to ensure managers consider candidates in a timely manner
• Send offer letters once a determination is made
• Collect required identification from visa holders to supply to attorney’s team for visa processing
• Upload IDs to attorney’s portal, track outstanding items, and follow up regularly to ensure timely review of visa candidate’s eligibility for filing
• Arrange travel for all incoming seasonal hires slated for staff housing arrivals
• Work closely with third party travel agent to book appropriate flights and communicate to incoming hire further transportation options (bus/uber/pickup)
• Code and process travel agent invoices via Ottimate
• Absorb and assist with international staff processing and coordination
• Assist with HotelEffectiveness labor management
• Maintain highest level of confidentiality with all payroll files/information
• General office assistance (Monthly recycling, putting away orders, refrigerator, etc.)
• Act as culture champion for KRC and EOS Hospitality
• Lead by example with professionalism and high standards of guest services
• Monitor and delegate to subordinate team members to ensure they remain busy during their shift
• Create an ongoing list of tasks ahead of time for use during the slower moments should they arise
• Assist General Manager with additional administrative assigned projects
• Communicate with managers and staff in a positive, efficient, and friendly manner
• Have shared accountability through a willingness to step into whatever role is needed to meet employee and leadership expectations

Requirements

• Must be willing and able to balance on-site and hands-on work at various staff housing locations as well as administrative office work
• Must be proficient in online systems management including Microsoft Office, HRIS (UKG), scheduling modules, benefits portals, etc.
• Must be able to communicate and exchange information effectively, with the ability to read, write, understand, and speak English
• Must be able to remain standing/moving on feet for entirety of shift, up to 8 hours
• Must be able to remain in a stationary position for up to 8 hours
• Must be able to move and lift, up to 50 lbs
• Must be able to walk the property and grounds daily
• Must be able to move up and down stairs daily
• Must be able to use repetitive manual dexterity, for up to 8 hours
• Must be able to visually survey areas and view a computer screen for the majority of shift length, up to 8 hours
• Must be able to move quickly and perform tasks timely based on team needs
• Must be able to communicate and exchange information effectively, with the ability to read, write, understand, and speak English
• Must be able to furnish an active driver’s license
• Must be able to complete satisfactory background check

Qualifications

• Prior exposure to people management/human resources or related field, hospitality experience preferred
• Experience with international visa workers a plus
• Excels in technical programs such as an HRIS/ATS, complex spreadsheets, scheduling modules, and other online portals
• Ability to perform the physical essential functions of the job as defined above
• Willingness to perform both office/admin duties as well as hands-on onsite duties such as making staff beds, trash removal, etc. as needed
• Demonstrate natural leadership qualities with a positive, team-focused attitude
• Available and willing to work flexible hours based on business needs
• Self-motivator and task-oriented, capable of effectively working from home with minimal supervision
• Demonstrate strong communication, organizational, and problem-solving skills
• Expresses sincere enthusiasm for the role and passion for employee relations
• Able to work under pressure, multi-task, and stay focused with constant interruptions

Skills & Experience

• Prior exposure to people management/human resources or related field, hospitality experience preferred
• Experience with international visa workers a plus
• Excels in technical programs such as an HRIS/ATS, complex spreadsheets, scheduling modules, and other online portals
• Ability to perform the physical essential functions of the job as defined above
• Willingness to perform both office/admin duties as well as hands-on onsite duties such as making staff beds, trash removal, etc. as needed
• Demonstrate natural leadership qualities with a positive, team-focused attitude
• Available and willing to work flexible hours based on business needs
• Self-motivator and task-oriented, capable of effectively working from home with minimal supervision
• Demonstrate strong communication, organizational, and problem-solving skills
• Expresses sincere enthusiasm for the role and passion for employee relations
• Able to work under pressure, multi-task, and stay focused with constant interruptions

Benefits

Competitive wellness options and perks for both Part Time and Full Time employees; Employer-subsidized medical, dental, and vision insurance

Company-funded $25K in complimentary life insurance and $1K/mo. in disability

Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options

Additional Health & Wellness benefits including prescription and gym membership discounts

Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals

Flexible and understanding work-life equality

Family Matters Program of 3+ months paid parental leave for new parents

401k employer match, up to 4% of salary

Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments

Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations

Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations

Gold Card annual complimentary restaurant allowance for managers

Discounted lodging rates from New England Inn & Resort Association partners

Customized learning opportunities for all employees

Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities

Relocation assistance to temporary employer housing

Incentive opportunities for both hourly and managerial roles

Supportive, open workplace culture

Company-funded Employee Assistance Program for life and mental health resources