Pc Tech End User Support - Full Time

About the role

Responsible for support of Toledo Clinic computer systems and peripherals. Works under the supervision of the Director of Information Technology.

Responsibilities

• Provide Level 1 support to end users over the phone, remotely, or in person.
• Elevate end‑user support requests to the proper support personnel.
• Enter calls, emails, and in‑person requests into help‑desk software.
• Assist with new hardware/software setups and installations.
• Perform PC repairs and order and install replacement parts.
• Install and maintain network printers, scanners, and peripherals.
• Assist in maintenance of inventory.
• Provide PC and application training as necessary.
• Act as liaison between users and the IT department.
• Serve as backup to Network and PC Administrators as necessary.
• Perform other duties as assigned.

Requirements

• Knowledge of PC systems, Microsoft Windows/Office, and IBM i Client Access.
• Ability to troubleshoot PC hardware and peripherals, including installation, replacement, and upgrades.
• Ability to troubleshoot software issues, including OS repair, virus/spyware detection and prevention, browser and application settings.
• Consistently arrives at work in professional attire, on time, and completes tasks within established time frames.
• Seeks appropriate tasks when primary tasks are completed and assists co‑workers as necessary.
• Demonstrates adaptability to expanded roles.
• Security consciousness and ability to stay current with technology.
• Adherence to clinic policies and procedures.
• Reliable transportation and ability to travel within one hour of the metro Toledo area.

Qualifications

• Associate degree or an equivalent combination of education and experience (required).
• Bachelor’s degree and CompTIA A+ certification (strongly preferred).
• Microsoft Certified Professional (MCP) and Microsoft Certified Desktop Support Technician (MCDST) certifications (desired).
• CompTIA Network+ certification (desirable).