PC Technician Support, Intermediate

About the role

The Technology Services and Operations team supports all endpoint systems and technology. The Technical Support Specialist reports to the Supervisor of End Point Field Services. Responsibilities include assisting customers with computer issues, performing imaging and deployment tasks, documenting Service Now, and ensuring asset tracking system updates.

Responsibilities

• Provide direct installation, diagnostic, and problem resolution for all personal computers and related devices.
• Guide team members on testing, validating, and deploying operating system and application upgrades.
• Perform workstation provisioning tasks, including installation, configuration, and deployment of Microsoft Windows operating systems.
• Install and configure Microsoft Windows applications using manual, stand-alone, and automated methods.
• Ensure assets are updated in Service Marketplace with correct state.
• Utilize tools and applications for remote workstation access, application installations, and security products.
• Implement, maintain, and troubleshoot workstation file and folder permissions.
• Provide guidance on Active Directory configurations and mobile device support.
• Support mobile devices, including iOS, Android, and Windows Phone operating systems.

Qualifications

• Minimum of 3 years of experience in IT support.
• Experience with Microsoft Client Operating Systems (Win11).
• Experience with Microsoft Office applications.
• Experience with Cisco AnyConnect and security products.
• Experience with Active Directory and related services.
• Proficiency in custom reporting tools like JAMF, Microsoft Endpoint Manager, and SCCM.
• Experience with iOS and Android mobile MDM/MAM managed devices.

Benefits

Stellarus offers a supportive workplace environment that fosters growth and development. Employees have the opportunity to work in-person two days a week, with flexibility for those living further away or in member-facing roles. The company is committed to creating a diverse and inclusive workplace that upholds its values of agility, trust, drive, courage, and service.

Pay

The pay range for this role is $23.91 to $33.47 per hour in California and $26.95 to $37.73 per hour in the Bay Area.

Schedule

This role is full-time and requires on-site work in Redding, CA, 5 days a week, Monday through Friday.

Locations

• Redding, CA
• Rancho Cordova, CA
• Sacramento, CA

Equal Employment Opportunity

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State, and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status, or disability status.