PC Support Technician

Responsibilities

• User Support Implementation, management and standardization of user accounts and settings, peripherals, desktop/laptop hardware and network connectivity.
• Provide onsite and remote support to user issues that are logged and tracked using the Company ticketing system
• Provide end-user assistance with basic PC use and training if necessary
• Physical access control, finger printing, ID issuing
• Maintain a high degree of customer service and responsiveness to users and their needs by meeting Service Level Agreement (SLA) numbers
• User Hardware & Software Management, and Asset Tracking
• Imaging, installation, configuration, and user setup of new company owned desktops/laptops, printers, mobile phones, peripherals, and other miscellaneous hardware according to IT policy.
• Installation, management and standardization of all company-approved software on end user systems (including but not limited to Windows OS, AV, Adobe acrobat, MS Office 365 suite, browsers, etc.).
• Escalation, POC and ownership for external vendor service calls
• Printer/Scanner/Fax Installation, setup, maintenance, tracking and purchasing of supplies.
• Other duties as assigned

Qualifications

• 0-3 years’ experience as a PC Support Technician
• Experience with MS Windows 7 & Windows 10 installation, configuration, support and troubleshooting
• Experience with Active Directory user and computer provisioning
• Experience with MS Office 2010-Office 365 installation and support
• Experience installing, configuring and supporting printers/scanners/faxes
• Strong organizational skills
• Troubleshooting and analytical skills to diagnose issues and find resolution