PC Technician Support, Intermediate

About the role

The Technology Services and Operations team supports all endpoint systems and technology. The Technical Support Specialist will report to the Supervisor of End Point Field Services. In this role, you will assist customers with computer issues either on-site or remotely while providing the highest level of customer experience possible. Other tasks include imaging and deploying systems to customers for both break-fix and refresh for lease returns. Documenting Service Now with the highest quality notes and keeping asset tracking system up to date.

Responsibilities

• Responsible for providing direct installation, diagnostic, and problem resolution for all personal computer (PC) hardware, related PC peripheral devices, software, and network services for all BSC employees.
• Provide guidance and support to team members with the testing, validation, and deployment of operating system and application upgrades, patches, etc.
• Perform workstation provisioning tasks, including installation, configuration, and deployment of Microsoft Windows operating systems.
• Guide others on the processes and procedures for workstation provisioning and deployment.
• Install and configure Microsoft Windows applications using manual, stand-alone, and automated methods, and tools (e.g., SCCM, Microsoft Intune/Endpoint Manager, and JAMF).
• Ensure that assets laptops, desktops, and VDIs are updated in Service Marketplace with correct state.
• Utilize tools and applications required for administration of Microsoft Windows workstations, including tools utilized for remote workstation access (e.g., RDP), Microsoft SCCM for application installations, Symantec anti-virus and Enterprise Vault clients, Active Directory for domain binding, group memberships, and workstation policy configurations.
• Demonstrate an in-depth understanding of the skills equivalent to the successful completion of CompTIA A+ certification, including Microsoft operating system fundamentals and file systems, as well as TCP/IP fundamentals, including configuration and administration of workstation and printer network connectivity (wired and wireless).
• Implement, maintain, and troubleshoot workstation file and folder permissions.
• Provide input and recommendations for the effective administration and management of workstation file and folder permissions, including Local Administrator Rights.
• Demonstrate a strong understanding of Microsoft Active Directory components that pertain to Windows workstations (Organizational Units, policies, group memberships, etc.).
• Provide guidance and recommendations for efficient and effective organization of Active Directory configurations pertaining to end-user workstations.
• Provide basic to complex support for mobile devices, including mobile device operating system functionality (iOS, Android, Windows Phone) and fundamental mobile device applications.

Qualifications

• Typically Requires minimum of 3 years of experience.
• Vocational or technical education in addition to prior work experience desired.
• Experience working with Microsoft Client Operating systems Win11 in an operational support/administrative function.
• Experience working with Microsoft Office applications in an operational support/administrative function in a mid to large organization.
• Experience supporting Cisco AnyConnect and security products on macOS and Windows like Crowd Strike, Symantec Endpoint, Microsoft Defender, Nessus, FireEye, or other industry standard security products.
• Experience/Exposure to device security policies.
• Experience in creating accurate and concise support documentation/training manual for support and service desk teams.
• Experienced or willing to learn custom reporting in JAMF, Microsoft Endpoint Manager and SCCM.
• Experience troubleshooting & supporting iOS & Android mobile MDM/MAM managed devices in regulated environments.

Benefits

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors. Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company. Stellarus’ vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus’ objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California’s vision by using innovation to improve quality, affordability, and experience for members. To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Pay and Schedule

• Pay Range for California: $23.91 to $33.47
• Pay Range for Bay Area: $26.95 to $37.73

About Us

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors. Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company. Stellarus’ vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus’ objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California’s vision by using innovation to improve quality, affordability, and experience for members. To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.