PC Technician Support

TEKsystems · Bridgeport, WA · 1 wk ago

On-siteInformation Technology$28.86–$33.65/hrContract

Top Skills Details

Must have an Active Secret clearance and be able to work on-site in Bridgeport, WA (no remote)
5 years of experience in PC/Desktop/IT support
Active CompTIA A+/ CompTIA Net+/ CompTIA Sec+ (must have one of these certs; any of the 3 acceptable)

Description

Under general supervision, the candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware. The candidate will offer support with problems that the first-tier of help desk support is unable to resolve. The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. The candidate may simulate or recreate user problems to resolve operating difficulties. The candidate will recommend systems modifications to reduce user problems. The candidate will maintain currency and high level of technical skill in field of expertise.

Support Responsibilities

Software installation and configurations
Install and test personal computers, printers, and other peripherals
Configure operating system, load shrink-wrap programs and other application software programs
Perform hardware and software diagnostics
Coordinate needed repairs
Resolve computer system problems, including coordination between users and components of a local area network
Participate in the evaluation of system configuration and software

Skills

Windows 10
Windows 7
Hardware
Desktop
Active directory
Imaging
Troubleshooting
Ticketing system
Deployment
Desktop troubleshooting
Installation
Technical support
Office 365
Customer service
Desktop hardware
Install
Hardware installation
Help desk support
Workstation
Printers
Support

Required Skills

Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
Experience supporting Windows 7, Windows 10, and MS Office 2013
Experience using Remedy or a similar ticketing system
Strong analytical and follow through skills
Strong verbal and written communications skills
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
Ability to work well independently on defined tasks
Ability to work well as part of a team

Additional Skills & Qualifications

Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
Prior USACE/ACE-IT experience
Experience working in a DoD environment
Experience supporting Office 365

Job Type & Location

This is a Contract position based out of Bridgeport, WA.

Pay And Benefits

The pay range for this position is $28.86 - $33.65/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.