IT Support Technician

About the role

This is a full-time, exempt position at our El Segundo headquarters.

Responsibilities

• Provision, image, and support macOS and Windows endpoints across the organization — hardware, software, and everything in between.
• Administer Jamf and ThreatLocker to maintain endpoint configuration, patching, and security compliance.
• Own the user lifecycle in Okta and Active Directory — onboarding, offboarding, access provisioning, and SSO management.
• Support core tools including Google Workspace, Microsoft 365 GCC High, Jira, Confluence, Slack, and Smartsheet.
• Maintain conference room AV, office networking (Cisco Meraki), and physical security systems (Kisi, Envoy).
• Monitor and respond to security alerts from CrowdStrike and Zscaler, escalating incidents as needed.
• Manage secure access workflows and credential tooling via 1Password Business.
• Support compliance efforts across Vanta, ITAR, and GCC-High requirements.
• Maintain asset inventory from procurement through disposal.
• Build and maintain IT documentation, SOPs, and knowledge base articles in Confluence.
• Write scripts (Bash, PowerShell, Python) to automate provisioning, reporting, and routine operations.
• Own special projects end-to-end, delivering on time with minimal oversight.

Basic Qualifications

• 2+ years in an IT support or systems administration role.
• Proficiency with macOS and Windows endpoint administration — imaging, configuration, and troubleshooting.
• Solid networking fundamentals: TCP/IP, DNS, DHCP, VLANs, Wi-Fi.
• Strong communicator who can engage technical and non-technical stakeholders equally well.
• Self-starter who manages competing priorities without dropping the ball.
• U.S. citizen or lawful permanent resident (ITAR requirement).

Preferred Qualifications

• Jamf Pro experience for macOS fleet management.
• Familiarity with zero-trust architectures and Zscaler ZPA/ZIA.
• Exposure to AWS and SaaS administration.
• Experience with NIST 800-171, CMMC, or ITAR compliance frameworks.
• Background in a high-growth startup or aerospace environment.