IT Support Technician
Access Systems, Inc. · Waukee, IA · Yesterday
On-siteEngineering$24/hrFull-time
About the Role
This customer-facing role is focused on answering incoming support requests, troubleshooting end-user issues, documenting work clearly, and helping customers get back to work quickly. This is a great fit for someone who enjoys solving problems, talking with customers, working through a ticket queue, and learning in a fast-paced team environment.
Responsibilities
- Work through incoming help desk tickets for customers.
- Communicate with customers by phone and email to troubleshoot issues and confirm resolution.
- Document ticket updates clearly and work with the team to escalate issues when additional support is needed.
- Work closely with Technical Account Managers and other team members to support customers and resolve issues.
Qualifications
- 1–2 years of help desk, technical support, customer service, or related experience.
- IT degree, certification, internship, or hands-on technical experience preferred.
- Strong verbal communication and customer service skills.
Benefits
- Hands-on training with the opportunity to shadow our current technicians.
- Full Benefits Package, including Medical, Dental, and Vision Insurance.
- Matching 401(k) Retirement Savings Plan.
- Continuous Training Opportunities and Career Advancement.
- Company Events, Team Events, Holiday Banquets, and Incentive Trips.
- Position located in our state-of-the-art Network Operations Center in our Waukee campus that includes an onsite gym, employee lounge, and much more!
Pay
Compensation up to $24/hour.
Schedule
Monday–Friday, 8am–5pm. Onsite – Waukee Office.