IT Support Technician

About the role

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in our Miami office.

Key Responsibilities And Essential Job Functions

• Provide on-site technical support for PCs, phones, IT peripherals and IT infrastructure within the office.
• Accurately document incidents and resolutions in the IT ticketing system.
• Deliver technical support for meetings, conferences and events, both on-site and off-site, as needed.
• Support office administration activities, projects and priorities.
• Contribute to internal specialty support team and major IT initiatives.
• Collaborate with internal IT teams on projects and operational activities.
• Respond to planned and unplanned power, HVAC, network and other office outages.
• Travel on a limited basis as required.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.

Required Skills

• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
• Strong customer service orientation, with a can-do attitude and follow-through skills.
• Proficient problem-solving skills.
• Work well with others in a team environment requiring direct supervision.
• Broad experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues).
• Strong customer services orientation.
• Proficient problem-solving skills.
• Able to communicate well in both written and oral form.

Required Qualifications & Education

• Bachelor’s Degree or country equivalent.
• 0-2 years of experience in a corporate environment.
• Experience supporting and troubleshooting Cisco VoIP phone and voicemail system.
• Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams.
• Experience using and supporting Apple and Android mobile devices and Oses.
• Experience configuring and supporting printers and multifunction devices.
• Experience using ServiceNow to log IT Incidents.
• Experience supporting and troubleshooting audio-visual equipment.
• Network troubleshooting knowledge.

Preferred Qualifications & Education

• Bilingual – Spanish/English.
• Experience working with a US company.

Benefits

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below are the benefits we offer:

• Comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners;
• Life and AD&D insurance;
• Short and long term disability insurance;
• Tax-advantaged accounts for health care expenses, including FSAs and HSAs;
• FSAs for dependent care;
• Health advocacy services;
• Behavioral health and counseling resources for all family members;
• 401(k);
• Profit sharing;
• Backup dependent care;
• Senior care planning support;
• Resources for individuals with development disabilities and their caregivers;
• Paid holidays and other paid time off, including paid leave for new parents.

Physical Requirements

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.
• Ability to lift and move equipment weighing as much as 50 lbs.

Categories of data collected from applicants

• Name
• Address
• Phone numbers
• Email
• SSN
• Signature

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