IT Support Technician

Responsibilities

• Deliver first-line and second-line support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner.
• Maintain desktops, laptops, printers, scanners, and mobile devices to keep workplace technology functioning efficiently across the site.
• Investigate connectivity and infrastructure problems involving wired networks, wireless access, and core network services, escalating when needed.
• Support Microsoft 365 and Windows 10/11 environments, including user setup, account assistance, and routine system troubleshooting.
• Track incidents and service requests through the ticketing process while providing clear updates and dependable customer service.
• Keep accurate records for hardware inventory, technical procedures, and local support activity to improve continuity and accountability.
• Work closely with plant leadership and other internal stakeholders to help ensure dependable IT operations within an industrial setting.
• Take ownership of site-level technology needs and coordinate with broader IT teams on upgrades, implementations, or operational changes when required.

Requirements

• At least 2 years of hands-on experience in desktop support, help desk, field support, or a similar IT support role.
• Practical knowledge of troubleshooting and supporting Windows 10 and Windows 11 systems.
• Experience assisting users with Microsoft 365 and performing basic administrative tasks.
• Ability to support common end-user equipment, including PCs, laptops, printers, scanners, and mobile devices.
• Foundational understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Strong communication and customer service skills with the ability to work independently in a site-based support role.
• Experience maintaining technical documentation, asset records, and service ticket updates.
• Background in manufacturing or industrial environments, familiarity with Ubiquiti UniFi, or certifications such as CompTIA A+ or Network+ are preferred.

Qualifications

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.