IT Support Technician
Second Son Consulting, Inc. · Los Angeles Metropolitan Area · Yesterday
On-siteInformation Technology$25–$28/hrFull-time
What We Offer
PTO, 401k, health insurance, and paid holidays
Comprehensive training and mentorship in Apple-centric IT support
$25–$28/hr, based on experience
What You'll Do
- Perform employee onboarding and offboarding, including account provisioning, permissions, device setup, shipping, retrieval, and secure device recycling
- Prepare and deploy Macs, iPhones, PCs, and other endpoint devices
- Execute scheduled health checks on servers, endpoint security platforms, and client environments
- Resolve Tier 1 macOS and Windows support requests by following documented standard operating procedures (SOPs)
- Document work accurately in our ticketing system, including actions taken, outcomes, and next steps
- Serve as the on-site technical resource when needed
- Follow established documentation while identifying opportunities to improve processes
- Recognize when issues require escalation and route them appropriately
- Maintain accurate ticket scope and documentation to support quality service and billing
- Learn not only our processes, but the reasoning behind them as you grow your technical expertise
Skills Required
- Comfortable working with Apple hardware, macOS, iPhone, and iPad, with basic familiarity with Windows
- Strong curiosity and a genuine desire to build a long-term career in IT
- Basic troubleshooting skills for common operating system and software issues
- Excellent attention to detail and the ability to follow documented procedures consistently
- Professional communication skills with users at all levels of an organization
- A proactive mindset with the confidence to ask thoughtful questions rather than guess
- Ability to recognize when an issue should be escalated
- Basic knowledge of Mobile Device Management (MDM) is a plus, but not required
- Enthusiasm for continuous learning and growing into a Tier 2 support role
How to Apply
Ready to Apply?
Submit your resume here
OR
Get a head start with the assessment and application here: https://www.ondemandassessment.com/o/JB-19FC71968/landing?u=1110981