IT Support Technician
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include. The posting includes: - About This Role (intro paragraph) - About Us (company description) - Key Responsibilities (list) - Qualifications (Education, Experience & Technical Skills) - Certifications - Additional Requirements (flexible hours, travel, lift) - What We Offer (benefits) - Compensation: up to $34/hr - Schedule (Full-Time) with specific days/hours - Location: address We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can combine some: "About the role" could include About This Role + About Us? But we should keep substantive content. Probably separate sections: About the role (intro), Responsibilities (Key Responsibilities), Requirements (Qualifications + Certifications + Additional Requirements?), Benefits (What We Offer), Pay (Compensation), Schedule (Schedule). Location maybe as a short p before sections. We must not repeat job title as heading. So no h3 for "IT Support Technician". Use h3 for sections. We need to output only HTML fragment, no html/body tags, no markdown fences. We need to use
- for any list of duties/requirements/benefits, and
for prose. We need to preserve all substantive info. So we need to include the location, compensation, schedule details. We need to remove boilerplate: EEO statements, duplicated lines, application instructions like "Apply for this position You will be taken to the employer's application page." Also remove "Back to all jobs". Also remove repeated sections (the posting appears duplicated). We need to keep only one copy. Let's extract substantive content: Location: 📍10640 Davidson Place, Manassas, VA 20109 Compensation: up to $34/hr Schedule (Full-Time): Monday & Wednesday: 9:00 AM – 6:00 PM Tuesday & Thursday: 10:00 AM – 7:00 PM Friday: 8:00 AM – 5:00 PM About This Role: "Help keep our campus connected, supported, and running smoothly. Cotulla Education is seeking a Campus IT Support Technician Level 1 to provide hands-on technology support at our campus. This position serves as a primary point of contact for day-to-day IT needs, supporting employees and students with computers, technology equipment, software, hardware, network systems, and other technical needs. We’re looking for someone who brings a “listen, learn, how can I help” mentality and enjoys solving problems while providing excellent customer service. You’ll work directly with campus employees and students while partnering closely with our Home Office IT team to maintain consistent technology, security, and support standards across the organization." About Us: "The Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America. At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter." Key Responsibilities list: - Serve as the campus point of contact for IT questions and provide timely, professional customer service - Troubleshoot, repair, assemble, maintain, install, and test computer equipment - Configure and set up computers, laptops, and other technology - Support campus IT infrastructure, computer systems, network equipment, and VOIP communications - Maintain, safeguard, track, and store hardware, software, and computer equipment - Monitor and support systems including Atera, Capture Client, Active Directory, and Intune - Assign computer equipment and assist users with equipment, system access, and proper use - Maintain portal login information for students and employees - Perform routine patching, updates, firmware maintenance, vulnerability remediation, and other scheduled IT maintenance - Support equipment inventory, warranty claims, repairs, and related documentation - Assist other campuses with IT needs as requested by the Home Office IT Department Qualifications: Education: High School Diploma or GED required Experience & Technical Skills: - Strong troubleshooting experience with Microsoft Windows, Microsoft Office applications, network printers, and other desktop and cloud-based applications - Experience with Intune and/or Local Active Directory is a plus - Basic knowledge of RMM tools, endpoint protection, scripting, and reporting - Proficiency with Microsoft Office, including Word, Excel, Outlook, SharePoint, and Teams - Strong problem-solving, organizational, and analytical skills - Ability to multitask and work effectively in a fast-paced environment - Ability to work independently while collaborating effectively with campus and Home Office teams - Strong verbal and written communication skills with a customer-service mindset Certifications: - CompTIA A+ certification or equivalent preferred - CompTIA Network+ certification or equivalent highly desirable Additional Requirements: - Ability and willingness to work flexible hours, including evenings and/or weekends as needed - Ability and willingness to travel occasionally for business purposes - Ability to push, pull, or lift up to 50 pounds and perform physical activities associated with installing, maintaining, and moving IT equipment What We Offer: - Competitive hourly pay - 401(k) with company match - Health, dental, and vision insurance - Paid time off (PTO) - Paid parental leave - Tuition reimbursement - Employee Assistance Program (EAP) - Career growth opportunities We need to avoid duplication: The posting had repeated sections; we will output once. Now decide sections: - About the role: Could combine About This Role and About Us? But the instruction says prefer a few substantive sections over many thin ones. Could have About the role (intro) and About Us maybe as part of About the role? But we have separate headings allowed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could map: - About the role: include About This Role + About Us (both prose) - Responsibilities: Key Responsibilities (list) - Requirements: could combine Qualifications, Certifications, Additional Requirements? But we have separate headings for Qualifications and Skills. The instruction list includes Qualifications and Skills as possible headings. We could have Qualifications (education + experience) and Skills (technical skills). But we also have Certifications and Additional Requirements. Could put Certifications under Qualifications? Or maybe we create a Requirements section that includes Qualifications, Certifications, Additional Requirements. However we have allowed headings: Requirements (generic). The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose any of those. We need to include sections only when posting has real specific content. We have content for About the role, Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule. We could also have Requirements but maybe we can combine Qualifications and Skills into Requirements? But we have separate headings for Qualifications and Skills, so we could use both. We need to avoid thin sections. Let's see content: Qualifications: Education High School Diploma or GED required (that's a short line). Could be considered thin but it's substantive. Skills: list of technical skills (troubleshooting, Intune, etc). That's substantive. Certifications: list of certifications (CompTIA A+, Network+). That's also substantive but could be placed under Qualifications or Skills. However we have a heading for Certifications not in allowed list; we cannot create a heading not listed. So we must fold Certifications into either Qualifications or Skills or Requirements. Probably under Qualifications (as certification is a qualification). Additional Requirements (flexible hours, travel, lift) could be under Requirements. Thus we can have sections: - About the role (h3) containing About This Role + About Us (prose paragraphs) - Responsibilities (h3) containing ul li list of duties - Requirements (h3) containing Education, Certifications, Additional Requirements (maybe as ul li) - Skills (h3) containing technical skills list (ul li) - Benefits (h3) containing What We Offer (ul li) - Pay (h3) containing compensation (p) - Schedule (h3) containing schedule details (p or ul?) We need to ensure we don't create sections with filler. All have content. We must not repeat job title as heading. Good. We must not include boilerplate like EEO, apply instructions. We need to output only HTML fragment. Let's craft:
About the role
Help keep our campus connected, supported, and running smoothly. Cotulla Education is seeking a Campus IT Support Technician Level 1 to provide hands-on technology support at our campus. This position serves as a primary point of contact for day-to-day IT needs, supporting employees and students with computers, technology equipment, software, hardware, network systems, and other technical needs. We’re looking for someone who brings a “listen, learn, how can I help” mentality and enjoys solving problems while providing excellent customer service. You’ll work directly with campus employees and students while partnering closely with our Home Office IT team to maintain consistent technology, security, and support standards across the organization.
The Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America. At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.
Responsibilities
- Serve as the campus point of contact for IT questions and provide timely, professional customer service
- Troubleshoot, repair, assemble, maintain, install, and test computer equipment