End User Support (Desktop Technician)

About the role

The organization operates as a leading online mortgage lender, with over $130 billion in funded loan volume. It addresses the challenge of providing responsible and beneficial home lending solutions with integrity and dedication. As one of the largest privately-owned lenders in this sector, it maintains a focus on delivering excellence in mortgage services.

The End User Support (Desktop Technician) role is key to maintaining the organization's IT infrastructure and supporting its workforce. This position is responsible for diagnosing and resolving hardware and software issues, ensuring smooth operation of desktop environments, and supporting both in-office and remote users. The role contributes directly to operational efficiency and supports the organization's growth by enabling a reliable IT environment.

Responsibilities

• Diagnose and resolve technical hardware and software issues
• Track and route problems and requests; document resolutions
• Maintain and support desktop hardware and software
• Support scanners, printers, and other peripherals
• Manage inventory of IT applications and software
• Test and deploy software and updates to internal and remote desktops and virtual environments
• Remediate vulnerabilities in physical and virtual desktop environments

Requirements

• Bachelor’s degree preferred or at least 2 years of relevant experience
• Minimum 5 years of experience as an End User Support Technician
• Strong knowledge of Windows 11 and Microsoft Office 365
• Experience with internal IT support and onboarding new hires
• Skilled in setting up and configuring network printers
• Familiarity with IT ticketing systems
• Preferred knowledge of vulnerability management and remediation
• Experience with Azure, Intune, and Active Directory
• Strong written and verbal communication skills
• Ability to work independently with minimal supervision
• Effective time management and problem-solving skills
• Ability to work under pressure and maintain organization
• Availability for occasional remote work with required high-speed internet

Pay

The hourly rate for this position is $26 - $29

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Vision insurance
• Paid time off
• 12 paid holidays per year
• Paid training
• Employee discounts
• Life insurance
• Bonus and referral bonuses