IT Support - Full Time

About the Role

Provide high-quality IT support to end users in a government environment, delivering efficient, user-focused assistance through in-person, phone, email, and electronic ticketing systems.

Responsibilities

• Diagnose and resolve hardware and software issues.
• Install, configure, and maintain electronic devices including PCs, laptops, mobile devices, printers, and video conferencing equipment.
• Assist with network setup, updates, and patches.
• Reset passwords and provide user training on applications and hardware.
• Support equipment setup, relocation, and reconnectivity within office spaces.

Requirements

• Bachelor’s degree in IT or related field.
• Minimum of 3 years of professional IT support experience.
• Proficient in Microsoft Office Suite, Adobe, and Windows OS; familiarity with server environments and Apple iOS preferred.
• U.S. citizenship and ability to pass a background investigation.

Skills

• Customer service oriented with responsive communication.
• Collaborative mindset and proactive problem-solving skills.