IT Application Support Specialist - Full Time

Essential Duties And Responsibilities

• Assist in the preparation and documentation of software requirements and specifications.
• Research and document requirements of software users.
• Create and maintain user access on various applications.
• Run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
• Administer critical analysis of test results and deliver solutions to problem areas.
• Aid in the development and maintenance of user manuals and guidelines.
• Install software products for end users as required.
• Collaborate with IT security administrators, network engineers, system engineers, and other software developers to resolve problems with software products or company software systems.
• Support, promote, and demonstrate superior customer service in accordance with department and company standards and programs.
• Maintain a professional work environment with management and staff.
• Participate in meetings and training as required.
• Maintain complete confidentiality of all company information at all times.
• Perform all job duties in a safe and responsible manner.
• Perform other duties as may be assigned by department and/or company management within the scope of this position.

Knowledge/Skills/Abilities

• Experience working with enterprise applications, including: Casino Management systems (Konami Synkros), Everi Promotion and Enrollment kiosk, Lodging Management systems (iSeries - Agilysys LMS), Document Management system (Agilysys – Datamagine), ERP systems (iSeries - Infinium), Payroll/Time Clock systems (Unifocus), Procurement Sourcing systems (iSeries - Stratton Warren), Point-of-Sale (windows - Infogenesis).
• Hands on experience working in integrated development environments, including systems outlined above.
• Knowledge of Windows Operating Systems.
• Familiarity with SQL Server and SQL Server Management Studio.
• Experience with OS400 operating systems.
• Familiarity with the Casino and Hospitality industry.
• Hands-on software troubleshooting experience.
• Knowledge of applicable data privacy practices and laws.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Flexible and adaptable in regards to learning and understanding new technologies.
• Conduct research into software-related issues and products.
• Techically proficient; Self-motivated and directed; Keen attention to detail; Proven analytical and problem-solving abilities.
• Effectively prioritize and execute tasks in a high-pressure environment.
• Work both independently and in a team-oriented, collaborative environment.

Education And/or Experience

• College degree in the field of computer technology or equivalent work experience.

Certificates And Licenses

• Must obtain and maintain appropriate licensing with the Nevada Gaming Board and Alcohol Awareness Card.