IT Application Support Specialist

TridentCare · United States · 2 wk ago

RemoteRemoteEngineering$70k–$80k/yrFull-time

Provide frontline and advanced application support for doctor-related imaging and application issues and related imaging ecosystem.

Incident triage
User enablement
Basic configuration changes
Workflow troubleshooting
Coinciding with administrators, radiology staff, networking/storage teams, and vendors to ensure high availability and timely result delivery

Solid understanding of desktop technical support needs
White glove support: ensuring return to service, account provisioning, roles/permissions, worklist issues, application issues
Ability to monitor interface queues and resolve common mapping/format issues with guidance
Strong troubleshooting across endpoints (modality, workstation, viewer), networks, and storage; reading logs and DICOM traces
Experience with ticketing/ITSM, incident & problem management, and clear stakeholder communication
Knowledge of PHI handling, access controls, and audit trail practices (HIPAA/security awareness)
Able to create user guides, SOPs, and provide end-user training and go-live support
Hands-on experience providing support, including user issues, configuration, and workflow troubleshooting

Serve as the first/second-line doctor support contact; own incident triage, prioritization, and resolution within SLAs
Serve in an on call capacity for doctor support as needed
Support radiologists and technologists: viewer issues, hanging protocols, study reconciliation, and worklist problems
Perform routine configuration tasks (user/role updates)
Maintain knowledge base, SOPs, and runbooks; deliver user training and go-live floor support
Track capacity/performance symptoms and raise risks; assist in root-cause analysis and preventive actions
Ensure compliance with security and privacy policies; support audits and periodic access reviews
Identify and drive process improvements for reading doctors to enable improved outcomes

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