IT Application Support Specialist

Responsibilities

• Resolve application and system issues that affect day-to-day operations, minimizing downtime and restoring service quickly.
• Investigate recurring incidents, determine underlying causes, and apply lasting fixes that improve overall system stability.
• Oversee interfaces between connected platforms, address failed transactions, reprocess documents when needed, and coordinate with appropriate teams to close issues.
• Compare and reconcile inventory data and transaction records across systems to support accurate fulfillment and timely order processing.
• Review warehouse workflows, map current-state processes, and identify practical opportunities to improve efficiency and consistency.
• Create clear user guides and training resources, then deliver instruction that supports compliance with established operating procedures.
• Act as a functional expert on application configuration and operational best practices related to shipping, receiving, picking, and put-away activities.
• Collaborate with business and technical stakeholders to document issues, communicate resolution progress, and support ongoing application performance.
• Aid with hardware and access-related support needs as they relate to end-user productivity and system usage.
• Contribute to continuous improvement efforts by identifying trends in support activity and recommending preventive measures.

Requirements

• 2+ years of experience in application support, technical support, or a related systems support role.
• Hands-on experience troubleshooting business applications and resolving issues in a timely, structured manner.
• Familiarity with Active Directory and user access support in a business environment.
• Working knowledge of computer hardware and end-user device support, including Dell Technologies equipment.
• Exposure to Cisco Technologies and general network-connected troubleshooting is preferred.
• Ability to analyze operational processes, document workflows, and communicate recommendations clearly.
• Experience supporting warehouse, inventory, or order-processing environments is strongly preferred.
• Strong communication skills with the ability to train users and work effectively with cross-functional teams.

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

Not specified.

Pay

TBD

Schedule

TBD