Application Support Specialist
Elevate Customer Experiences as our Next Application Support Specialist!
Ready to combine your passion for customer care and cutting-edge software solutions? Trimble is looking for a proactive problem-solver to provide essential application support and leverage AI tools to drive exceptional customer satisfaction!
About the role
In this role, you will be at the heart of our customer experience within the AECO division, directly influencing high satisfaction levels by resolving crucial enterprise issues and championing the effective use of our applications.
Key Exciting Responsibilities
- Provide essential enterprise support by diagnosing and resolving complex application issues to maintain high customer satisfaction.
- Cook up and streamline critical escalations, ensuring seamless collaboration across teams for timely resolutions.
- Leverage and master AI-powered support tools and LLMs to optimize daily workflows and support tasks while strictly maintaining data confidentiality.
- Act as a trusted application expert, empowering customers to fully utilize and succeed with our software ecosystem.
Essential Skills & Experience
- Prior experience in a dedicated customer support or related client-facing role with a strong customer-centric mindset.
- Degree or coursework in technology, business, accounting, or a related discipline.
- Adept at working with AI-powered tools, virtual assistants, or chatbots, including clear prompting skills.
- Intermediate proficiency with Google Workspace and a passion for mastering software solutions.
- Strong problem-solving abilities paired with excellent interpersonal and communication skills.
Bonus Points
- Basic exposure to SQL.
- Demonstrated experience building AI automations.
- Background in accounting, construction, or construction accounting.
- Hands-on experience with ERP systems or Vista software.
- A natural knack for technology, often being the go-to person for solving technical challenges.
Logistics
Location: On Site
Lake Oswego, OR or Westminster, CO
Travel Requirement: 0%
Why You'll Love Working With Us
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.
Application
Customer Support Specialist, Customer Success, Technical Support, AECO, Vista ERP, Software Support, Customer Care, Construction Tech, Help Desk, Troubleshooting
Compensation
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
Benefits
- Comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
- Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
How to Apply
Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Application Deadline
Trimble accepts applications on an ongoing basis until the position is filled.