Application Support Specialist

About the role

Work with Cutting-Edge Technology – Support enterprise-level access control, video surveillance, and integrated security systems used across global environments.
100% Remote Flexibility – Work from anywhere in the U.S. with company-provided equipment.
High-Impact Role – Be the go-to expert ensuring mission-critical security systems are running flawlessly for customers.
Growth & Exposure – Gain hands-on experience with top platforms like Genetec, Lenel/S2, ProWatch, Avigilon, Milestone, and more.
Strong Team Culture – Join a highly technical, customer-focused team known for delivering excellent service.

What You’ll Be Doing

• Troubleshoot and resolve complex system issues, identifying true root causes
• Program and configure access control and alarm systems
• Partner with customers and field technicians to ensure fast, effective resolutions
• Optimize system performance to ensure reliability and uptime

What You Bring

• Advanced experience with: Access Control Systems (Lenel, Genetec, ProWatch, AMAG, Software House, etc.)
  Video Management Systems (VMS) (Milestone, Genetec, Avigilon, Exacq, etc.)
  Burglar alarm programming & troubleshooting
• Strong technical troubleshooting skills with a root-cause mindset
• Ability to clearly communicate with customers and technical teams
• Knowledge of networking fundamentals

Certifications in security systems or related tech are a big plus

Additional Experience (Nice To Have)

• Intercom systems (Commend, Aiphone, 2N)
• Enterprise-level deployments or multi-site support environments

Work Environment

Fully remote role with company-provided laptop, phone, and tools
Collaborative, supportive team environment

Job Type & Location

This is a Contract to Hire position based out of West Palm Beach, FL.

Pay And Benefits

The pay range for this position is $35.00 - $45.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.