Application Support Specialist

Responsibilities

• Oversee department ticket queue by resolving, reassigning, or escalating tickets.
• Provide application support for our Financial Professional (field users).
• Resolve complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Operations.
• Provide proactive support and training for employees as needed.
• Aid in installation, configuration, and troubleshooting of hardware and software to ensure continued usability of equipment and software.
• Support all personal computing devices, remote access, faxing, printers, cell phones, and internal phones.
• Responsible for business machine support and tracking service issues.
• Aid in maintaining internal phone system.
• Provision user accounts on applicable technology platforms.
• Document and maintain day-to-day help-desk procedures.
• Be a liaison between the Technology and Operations departments.
• Provide status back to manager daily of open issues and resolutions.
• Work on goals and tasks assigned for short- and long-term objectives by manager.

Requirements

• Client service oriented with ability to handle multiple tasks simultaneously
• Detail-oriented and excellent organizational skills
• Ability to work independently
• Excellent problem-solving skills
• 1-3 years of professional experience. Technical support experience is a plus but is not required.
• Strong software and hardware troubleshooting skills
• Ability to understand, diagnose, and resolve issues with a large range of applications including but not limited to web browsers, word processing, spreadsheets, malware, and virtual office communications.
• Exceptional written and oral skills, as well as the ability to translate technical jargon into user-friendly terms to effectively communicate issues and resolutions.
• Ability and desire to acquire new skills and knowledge quickly.

Qualifications

• High School Diploma or equivalent (GED) required.
• Bachelor’s degree (B. A. / B. S.) from four-year College or university is preferred; plus, two to four years related experience and/or training; or equivalent combination of education and experience.

Skills

• Client service oriented with ability to handle multiple tasks simultaneously
• Detail-oriented and excellent organizational skills
• Ability to work independently
• Excellent problem-solving skills
• Strong software and hardware troubleshooting skills
• Ability to understand, diagnose, and resolve issues with a large range of applications including but not limited to web browsers, word processing, spreadsheets, malware, and virtual office communications.
• Exceptional written and oral skills, as well as the ability to translate technical jargon into user-friendly terms to effectively communicate issues and resolutions.
• Ability and desire to acquire new skills and knowledge quickly.

Benefits

• Health, vision, dental insurance
• 401(k)
• Paid time away
• Volunteer days
• and much more.

Pay

• $48,000-50,000 per year + annual performance-based bonus

Schedule

• Full-time, Non-Exempt