Application Support Specialist

Position Description

The Application Support Specialist supports software applications used by International staff and Local Union staff. Software applications support to Local Union staff comprises the majority of the job. This position is located in Harmarville, Pennsylvania.

Duties and Responsibilities

• Supports the end user community related to software programs and applications. Applications are both homegrown and acquired.
• Provides first line of help desk support. Support calls generally come in on an 800 number at the International and the Harmarville Office. Logging all end-user support interaction is required.
• Provides end user software training and works with end users to analyze problems, improve operations.
• Affords assistance in the testing of new software releases.
• Installs software packages and updates at Local Unions and other chartered bodies.
• Interfaces with developers and other IT staff when software bugs are found, or new enhancements identified.
• Creates end user reports using various report writers and SQL reporting services.
• Follows departmental standards and assists in preparing and updating documentation.
• Participation in continuous learning is a must.

Qualifications

• A minimum of three years in a help desk/computer trouble shooting environment or a related Bachelor’s degree. A background in teaching/training preferred.
• Proficient with the latest Windows software. Report writer software experience is a plus, but not required. Intermediate knowledge of Microsoft Office Suite including Excel, Access and Word.
• Strong written and oral communication skills are required. Ability to comprehend vendor technical manuals.
• Ability to present information and respond to questions from groups or individuals.

Compensation

• Salary Range: $59,585 – $74,632
• This is an exempt position under the Fair Labor Standards Act (FLSA).
• The UFCW provides a very generous benefits package, including:
• Comprehensive health insurance coverage.
• Life insurance provided with ability to purchase supplemental life insurance at favorable rates.
• Retail Savings Account.
• 401(k) plan with employer matching.
• Pension plan.
• Dependent care reimbursement account program.
• Health care reimbursement account program.
• Transportation program benefits.
• Three weeks of paid vacation, 12 days of paid short-term sick leave, Extended Sick Leave program, paid parental leave.
• Prepaid Legal Plan (for DC/MD/VA only).

Application

To apply submit a cover letter and resume to: humanresources@ufcw.org

We believe our success rests on recruiting and retaining a diverse staff. UFCW is an equal opportunity employer. Woman and people of color are encouraged to apply. Reasonable accommodations will be provided pursuant to the state and federal laws.