Application Support Specialist

Job Overview

We are seeking a highly motivated Application Support Specialist to join our team and provide front-line production support for the firm’s trading, risk, and operations platforms. This role requires a blend of technical expertise, problem-solving skills, and strong business awareness to ensure critical applications run smoothly in a dynamic and fast-paced environment.

Major Responsibilities

• Participate in a weekly on-call rotation shared across the team to provide coverage and support for critical systems, responding to production issues and coordinating escalation and post-mortem analysis
• Monitor systems and processes for availability/performance and assist with the design and implementation of a unified strategic monitoring and alerting platform
• Diagnose production problems as they occur and either resolve or escalate to the appropriate teams for resolution
• Understand and document the relationships between financial/business requirements and the systems and technologies that serve them
• Create and maintain playbooks for failure scenarios and disaster recovery planning
• Clearly document new and existing systems at a high level in terms of support requirements, upstream and downstream dependencies, and criticality to the business
• Communicate status of any ongoing issues to technology personnel, business leaders, and senior management
• Participate in evaluation, testing, and introduction of new technology and approaches to the organization
• Help drive the business continuity process across the application ecosystem
• Assist with basic programming tasks including automation, reporting, and code testing

What We Value

• Broad understanding of enterprise and cloud technology from the level of networking, operating systems, and cloud infrastructure through programming languages and application architecture
• Working knowledge of T-SQL and Python
• 6+ years of experience in enterprise-level application monitoring, alerting, and response
• 3+ years of experience supporting a workload orchestration platform (ActiveBatch, JAMS, AutoSys, etc.)
• Familiarity with tools / technologies in our tech stack
• Excellent communication skills
• Ability to thrive in a collaborative team-oriented environment

Benefits

In all respects, candidates need to reflect the following SFM core values: Smart risk-taking, Owner’s Mindset, Teamwork, Humility, Integrity

Pay

We anticipate the base salary of this role to be between $120,000-170,000. In addition to a base salary, the successful candidate will also be eligible to receive a discretionary year-end bonus.