PBX Switchboard Operator-PBX Operations

Variable hours ranging from 7am to 12am.

About the role

Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as needed, and reports any telephone problems.

Responsibilities

• Answers incoming calls and directs them to the appropriate department or person.
• Places outgoing calls as requested by employees and management.
• Maintains accurate and up-to-date records of all calls made and received.
• Greets visitors and directs them to the appropriate area or person.
• Provides general information to callers and visitors as needed.
• Assists in training and onboarding new staff.

Requirements

• High School Diploma or equivalent, required.
• Six months of experience as a PBX operator or one year of experience with multi-line phones, preferred.

Skills

• Knowledge of medical terminology.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multi-task while maintaining accuracy and efficiency.
• Effective computer, spreadsheet, and analytical skills.
• Ability to maintain composure in stressful situations, uphold confidentiality, and respond quickly to emergencies.
• Ability to retain and repeat pertinent information.

Physical Requirements

• Occasionally: Decision making, flexing/extending of neck, lifting/carrying 0-10 lbs, problem solving.
• Frequently: Computer skills, hand use (grasping, gripping, turning), interpreting data, repetitive hand/arm use.
• Continuously: Audible speech, hearing acuity, seeing (far/near), sitting.