PBX Operator
Riverview Regional Medical Center · Gadsden, AL · 3 days ago
AdministrativeFull-time
Overview
Shifts Available : Nights
Employment Type : Full-time
Hours: 12 -hour shifts
Location: Riverview Regional Medical Center - Gadsden, AL
Responsibilities
- Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously
- Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel
- Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments
- Support communication during hospital emergencies or critical events by coordinating calls and information flow
- Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information
Qualifications
- A high school graduate or GED equivalent, required
- Previous experience in an office or receptionist
- Effective written, verbal communication, and interpersonal skills
- Ability to multi-task and prioritize needs to meet required timelines
- Analytical and problem-solving skills
- Previous PBX experience, preferred
- Customer service experience, preferred