PBX Operator

Essential Job Functions

• Effectively utilize the phone, push to talk radios and alarm systems in the Ideal Services area.
• Familiarize with all systems and equipment as related to Ideal Services (Opera, Alice, Micros POS, Synergy, SALTO, Two-Way Radio Dispatch, ISD Firepanel).
• Take In- Room Dining orders and enter order into MICRO’s POS system.
• Familiarize with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
• Be thoroughly knowledgeable of all Ideal Services/PBX Moments of Service scenarios and be able to execute according to standard.
• Appropriately protect confidential guest information and guest room key access according to front office SOP’s.
• Maintain 4-Star / 4-Diamond Standards of guest service.
• Be generally familiar with all hotel rate plans, rate codes and reservation procedures.
• Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Laundry Services, and Omni Kids Program).
• Be familiar with all hotel facilities (to include F&B outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space, Parking Garage).
• Be familiar with the inter-relationship between the different departments (Front Desk, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing).
• Be familiar with local attractions and businesses.
• Possess an unexpired State of Tennessee Alcoholic Beverage Commission Server Permit or have the ability to obtain one before date of hire.

Qualifications

• Prior customer service experience required, prior PBX/Operator experience, preferred.
• Must have strong communication, computer, and organizational skills.
• Excellent customer service and problem-solving skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts, including weekends and holidays.
• Possess an unexpired State of Tennessee Alcoholic Beverage Commission Server Permit or have the ability to obtain one before date of hire.

Environment & Position Analysis

• Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Tools & Equipment

• Desktop computer (Opera, Alice, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine, push to talk radio dispatch and scanner.

Benefits

The Omni Nashville Hotel offers a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out.

Schedule

Positions may require a variety of shifts, including weekends and holidays.

Pay

The pay range for this position is not specified, but is commensurate with experience.

Skills

Skills required for this position include strong communication, computer, and organizational skills, excellent customer service and problem-solving skills, and the ability to work a variety of shifts, including weekends and holidays.

Benefits

The Omni Nashville Hotel provides benefits such as comprehensive training and mentoring, a dynamic and exciting work environment, and the pride that comes from working for a company with a reputation for exceptional service.

Company Information

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is The Law poster is available using the following link: EEOC is the Law Poster.

Equal Opportunity Employer

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.