PBX Operator
Mission Regional Medical Center · Mission, TX · 2 wk ago
AdministrativeOther
Overview
We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator, in our communications department.
Responsibilities
- Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously
- Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel
- Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments
- Support communication during hospital emergencies or critical events by coordinating calls and information flow
- Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information
Qualifications
- A High School Diploma or Equivalent required (effective 4/1/14 for all new hires)
- Previous PBX experience preferred
- Previous experience in office or receptionist
- Effective written, verbal communication, and interpersonal skills
- Ability to multi-task, prioritize needs to meet required timelines
- Analytical and problem-solving skills
- Customer Services experience preferred
Employment Status
Employment Type: Per Diem (PD/PRN) Hours: Variable