PBX Operator
Job Summary
As a PBX Operator with Medical City Alliance, you will provide positive communication between patients, staff, physicians, and the facility. You will serve as a source of information for all customers and interact with physician's office on behalf of our patients.
Responsibilities
- Responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.
- Provides the appropriate overhead paging and utilization of the Inforad paging software to page with internal pagers.
- Maintains cleanliness, safety and security of the PBX area.
- Maintains confidentiality, security and integrity of patient and organizational data.
- Assists with the maintenance of directories on-call list, etc.
- Identifies inconsistencies and opportunities for improvement and offers solutions to departmental processes.
- Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
- Attends all in-services and other training as made available.
- Participates on committees and special projects as made available or requested.
Qualifications
No travel required.
Benefits
Medical City Alliance offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Note
Eligibility for benefits may vary by location. Medical City Alliance serves families from Fort Worth, Keller, Haslet, Saginaw and Tarrant County. Our 99+ bed hospital offers 30+ specialties. We offer 2 convenient ER locations, including our off-campus ER in Saginaw. Our maternity floor includes labor and delivery suites and c-section ORs. We have a well-baby nursery, postpartum rooms, and a Level III NICU. We offer compassionate care with state-of-the-art surgical equipment. Our hospital offers robotic surgery to perform procedures. Our facility provides comprehensive cardiology services. We prioritize early detection and treatment of heart disease. Our advanced technology provides quick results to our patients. Our patient satisfaction scores rank in the top decile of hospitals nationwide. Our physicians rank Medical City Alliance as excellent in quality of care. We are a part of the Medical City network of hospitals. Patients are ensured access to medical experts and advanced healthcare innovations across the network. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
About the Role
HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities last year. Join us as a part of an organization that is devoted to giving back!
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