PBX Operator

About the role

The PBX Operator assists with all inbound information requests to the resort from owners, guests, resort departments, personnel, and guest units. Key responsibilities include responding to requests, distributing calls, tracking calls, and providing clerical support.

Responsibilities

• Respond to all inbound owner/guest requests or inquiries, internal service requests, and other information requests promptly.
• Facilitate information requests from club owners and guests to the proper department for the resolution of any concerns, requests, or issues.
• Distribute calls to various individuals and departments as needed to ensure a timely response to any information request and guest satisfaction.
• Track all calls and information requests, and assist all departments as needed to ensure timely service requests are met.
• Communicate room anomalies, coordinate all communication between the proper personnel via phone or radio, and provide clerical support for the department.
• Maintain complete records of guest-signed registration forms.
• Receive and log all incoming and outgoing mail and parcels for guests, owners, and other departments.
• Support the department as a Front Desk Specialist, including handling front desk tasks as needed.

Qualifications

• High school diploma or equivalent, or an equivalent combination of training, education, and experience.
• At least one year of experience in the hospitality industry and/or customer service background.
• Able to develop and maintain comprehensive knowledge of resort procedures and operations.
• Exceptional verbal and written communication skills.
• Fluent in the English language.

Skills & Abilities

• A commitment to providing outstanding customer service.
• Knowledge of the Microsoft Office Suite.
• Able to acquire a clear understanding of timeshare ware applications.
• Basic knowledge of hardware and peripheral devices.
• Specifically, multi-phone line systems and the ability to use multiple computer software programs at once.
• Ability to establish and maintain effective working relationships with co-workers and leaders.
• Strong problem-solving skills.
• Capable of seeing a task through to completion.
• Strong organizational skills.