PBX Operator

Responsibilities

• Answer incoming phone calls and direct them to the right person or department
• Answer customer questions and complaints
• Direct callers to various locations within the hospital property
• Provide customer service and service recovery as needed
• Answer calls, transfer calls, putting calls on hold
• Dialing long distance calls for staff
• Giving directions
• Maintaining overhead paging
• Maintaining call logs/code logs
• Properly and professionally responding to all codes, including code red, code blue, code white, code pink, code yellow, code grey, code silver, code orange, code green, code stroke, code triage internal/external, rapid response (RRT) code stat and code 22

Requirements

• High school graduate or equivalent
• Two years telephone PBX experience or two years work experience within a hospital highly preferred
• Excellent communication skills to interact with Hospital personnel, Doctors, patients and outside callers
• Computer skills also required