Payment Posting Specialist
About the role
The Payment Posting Specialist is responsible for maintaining enterprise payments, accurately posting insurance and patient payments and adjustments, while maintaining compliance with organizational policies and federal/state regulations. This role focuses on payment posting tasks, interpreting Explanations of Benefits (EOBs), ensuring accurate documentation in EPIC and delivering excellent customer service. Level 1 specialists work under moderate supervision and handle standard transactions with limited complexity.
Qualifications
Education: High school diploma or equivalent is required.
Experience: At least 1 year of customer service experience, medical finance, access or pre-service, financial counseling or payment posting experience is required, preferably in a hospital or clinic billing setting.
Skills
- Basic math skills
- Knowledge of general accounting principles
- Knowledge of local, state, and federal healthcare regulations
- General knowledge of hospital billing practices
- Maintains confidentiality of sensitive information
- Excellent customer service skills with demonstrated compassion and empathy
- Strong verbal and written communication skills
- Computer skills
Pay
Starting wage: $19.90–$27.37 per hour, depending on experience.
Schedule
Full-time (FTE 1.0); primarily Monday–Friday, 8 AM–5 PM.
Benefits
- Competitive pay: market-based compensation for hourly and salaried positions.
- Health & wellness: medical, dental, and vision coverage for part‑time and above employees and eligible dependents, beginning within 30 days of hire.
- Retirement savings: employer‑sponsored retirement plan with company contribution and match.
- Paid time off: generous ETO for part‑time and above employees.
- Professional development: tuition reimbursement and tuition repayment program.
- Additional benefits: life insurance, disability coverage, and employee assistance programs.