Payment Posting Specialist

Full-time, hourly role reporting to the Sr. Manager of Revenue Cycle Services.

Responsibilities

• Post and reconcile payments received through checks, ACH, EFT, credit cards, lockbox deposits, and other payment methods.
• Accurately apply payments, adjustments, credits, refunds, and contractual allowances to appropriate accounts.
• Review remittance information and supporting documentation to ensure accurate transaction processing.
• Research and resolve unapplied payments, overpayments, underpayments, unidentified payments, and posting discrepancies.
• Reconcile daily payment activity to bank deposits, remittance reports, and system totals.
• Maintain accurate records of payment posting and reconciliation activities.
• Identify discrepancies and escalate complex account or payment issues when appropriate.
• Coordinate with Accounts Receivable, Billing, Customer Service, and other teams to resolve account issues.
• Process account adjustments and corrections according to established policies and authorization requirements.
• Assist with month-end and year-end reconciliation activities as needed.
• Maintain confidentiality of customer, patient, financial, and company information.
• Follow internal controls, departmental procedures, and applicable regulatory requirements.
• Meet established productivity, accuracy, and quality standards.
• Participate in process improvement initiatives designed to increase efficiency and reduce posting errors.
• Perform additional duties and special projects as assigned.

Requirements

• High school diploma or equivalent required; associate degree in Accounting, Finance, Business Administration, or a related field preferred.
• Previous experience in payment posting, accounts receivable, billing, cash applications, or a related financial role preferred.
• Advanced knowledge of payment posting processes, including interpreting Explanation of Benefits (EOB) information.
• Strong attention to detail and commitment to accuracy.
• Ability to research and resolve payment and account discrepancies.
• Strong organizational and time-management skills.
• Ability to manage a high volume of transactions while meeting deadlines.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with Microsoft Excel, Outlook, and other Microsoft Office applications.

Skills

• Understanding basic payment posting and accounts receivable principles.
• Strong analytical and problem-solving abilities.
• Ability to reconcile financial transactions and identify variances.
• Ability to prioritize competing responsibilities in a fast-paced environment.
• High level of integrity when handling confidential and financial information.
• Ability to learn new systems, processes, and procedures quickly.
• Consistent focus on accuracy, productivity, and customer service.