Billing Specialist

What You’ll Do

• Complex Invoice Generation & Data Analytics: Handle the preparation of complex client invoices for both fulfillment services and parcel. Perform data analytics on large datasets using Excel, including VLOOKUP and Pivot Tables, to ensure accurate and detailed billing.
• Interdepartmental Collaboration: Work closely with Sales, Customer Excellence, Operations, and Implementations teams during new customer onboarding to understand customer workflows and their relation to rate cards.
• Customer Relations: Build strong relationships with customers to resolve disputes and facilitate timely payments.
• Process Documentation and Best Practices: Regularly document and update billing procedures, and recommend and implement best practices to improve efficiency and leverage data management tools.
• KPI Reporting & Analysis: Provide management with key performance indicators and leverage data analysis to offer deep visibility into critical billing issues, revenue trends, and operational variances.
• Audit Support: Assist with requests related to internal and external audits.

What You’ll Need

• WMS/OMS Experience: Strong understanding of 3PL operations and data flow between WMS and OMS is essential.
• Educational/Industry Background: A bachelor’s degree in business or data analytics or 5 years of experience in omnichannel, supply chain, parcel, or logistics-related industry is preferred. Direct experience working with 3PL billing and processes is highly desirable.
• Technical Skills: Advanced proficiency in Microsoft Excel, including mastery of functions like VLOOKUP, Pivot Tables, and complex formulas for data analysis. Experience with Freshdesk, Salesforce, NetSuite is a plus.
• Analytical Skills: Proven ability to perform data analytics on copious amounts of data to prepare customer invoices, identify discrepancies, and investigate billing issues.
• Soft Skills: Demonstrated strong communication skills, effective collaboration both within the team and other departments, excellent time management, and the ability to work independently in a fast-paced, dynamic environment are critical.
• Personal Attributes: A self-motivated, organized, strategic thinker with a keen attention to detail.