Payment Posting Specialist

KEY RESPONSIBILITIES

• Post remote deposits and post patient and insurance payments (cash, checks, credit cards, EOBs/ERAs) to the correct accounts.
• Read and interpret EOBs/ERAs and enter appropriate adjustments per policy.
• Scan and record payment-related documents and maintain monthly financial reports, notifying management of unfavorable trends.
• Post payments within defined timeframes, reconcile daily deposits, and resolve payment posting exceptions (e.g., auto-posting failures, zero-dollar remits).
• Identify and flag denials, partial payments, and underpayments for follow-up or appeal.

Patient Balance Management

• Respond promptly to patient inquiries while maintaining a positive, empathetic, professional attitude.
• Monitor and collect delinquent accounts, engaging patients to negotiate appropriate payment arrangements.
• Support the monthly statement process for patients/guarantors and prepare accounts for bad debt placement or refund review.
• Review patient accounts to identify and document balances for bad debt placement or refund, ensuring appropriate supporting notes and approvals are completed before submission.

Cash Handling & Payment Deposits

• Follow organizational policies and internal controls for handling cash, checks, and credit card information.
• Balance and reconcile daily cash deposits and card batches to the EMR system.
• Prepare accurate, timely bank deposits and promptly report any discrepancies between deposits, system postings, and bank activity.