Payment & Billing Operations Specialist

About the role

The Payment & Billing Operations Specialist at Hydra Host is responsible for ensuring accurate and reliable money movements through the company’s operations. This role bridges the gap between the payments product and engineering teams, and the finance team, focusing on reconciliation, customer disputes, and billing operations.

Key Responsibilities

• Own reconciliation across payment processors, customer billing, data-center and operator payouts, and the records relied upon by finance, investigating and clearing breaks before they reach the books
• Reconcile usage- and consumption-based GPU rental billing against contract terms and metered utilization, catching under- and over-billing before invoices go out
• Build and maintain controls, checks, and playbooks to ensure accuracy and audit-readiness of multi-party money movement
• Flag problems early, including settlement delays, fee discrepancies, mismatched payouts, and billing errors
• Own payment and billing customer issues end to end: investigate, resolve, and communicate clearly with customers
• Manage the disputes and chargebacks lifecycle, including gathering evidence, submitting representments, tracking outcomes, and addressing root causes
• Act as the escalation point for Customer Support when handing off hard money questions
• Keep invoicing, contract terms, proration, credits, refunds, and renewals accurate across both standard and custom GPU rental agreements
• Run dunning and failed-payment recovery to reduce involuntary churn and aging receivables
• Cook up operator and data-center payouts and settlement timing accurately and on schedule
• Translate between Payments Product and Engineering (what the platform does and why) and Finance (what they need to close cleanly and report accurately)
• Surface operational problems back to Product and Engineering as concrete tooling and automation requirements, based on what actually breaks in practice
• Partner with Trade Compliance and KYC function so onboarding, screening, and higher-risk transaction reviews flow smoothly into billing and payments
• Define and report key operational metrics, including reconciliation break aging, chargeback rate, recovery rate, dispute win rate, DSO, and time to resolution

Required Qualifications

• 5+ years in payment operations, billing operations, or finance operations, ideally where you’ve worked between systems, finance, and customers
• Strong attention to the details of money movement; when you find a small discrepancy, you track down the cause
• Hands-on experience with disputes and chargebacks and direct customer issue resolution; comfortable working the queue, not just designing process
• Familiarity with payment processors and PSPs and billing concepts like usage based and metered billing, dunning, proration, and refunds
• Strong spreadsheet and data skills; comfortable querying data or willing to learn (SQL a plus)
• Comfortable creating controls, playbooks, and automation where none exist yet
• Organized, detail-oriented, and discreet with money and customer data
• Clear written and verbal communication; able to work with engineers, finance, and customers

Preferred Qualifications

• Experience with two-sided marketplace or multi-party payment flows (customer billing plus partner or operator payouts)
• Familiarity with usage-based or consumption billing models, ideally in cloud, compute, infrastructure, or SaaS
• Exposure to KYC and onboarding, sanctions and restricted-party screening, or fraud and risk
• Experience as an early operations hire who built a function with limited resources and grew it as the company scaled
• Interest in or familiarity with GPU and AI compute infrastructure

What We Offer

• A role with real ownership and visibility, where accurate payments and billing is treated as a priority rather than an afterthought
• Direct partnership with Product, Finance, and Engineering leadership
• Competitive compensation and comprehensive benefits
• Flexibility to work remotely