Billing Solutions Specialist

Principal Duties & Responsibilities

• Assist in handling incoming calls and emails, responding and answering questions.
• Process return mail and initiate research to determine correct addresses as needed.
• Affix identification of payment posting, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks.
• Provide basic operational and customer support to insureds and agents.
• Conduct effective communication via telephone and email with various internal or external channels.
• Affix assistance in researching and developing appropriate answers to inquiries based on customer channel.
• Affix assistance in maintaining records of customer interactions, recording details of inquiries, complaints and comments as well as actions taken.

About Us

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results.

Position Purpose

Under frequent supervision, the Billing Solutions Specialist I, supports the Billing Solutions team by facilitating daily operations and helping to ensure accuracy, efficiency and high-quality service delivery. This role handles customer calls and emails, process return mail, and assists with payment posted and related administrative tasks.

Education & Experience

Typically requires a high school diploma0+ years of related experience[OR] equivalent level of education and experienceBi-lingual preferred

Knowledge, Skills, & Competencies

• Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions.
• Ability to communicate effectively with all internal and external contacts involved in the billing and collection processes.
• Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues.
• Ability to work independently while understanding the necessity for communicating and coordinating work efforts with the team and management.
• Ability to provide excellent customer service support in a timely and friendly manner.
• Detail oriented with good organizational skills.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future. Base Pay Range $18.01 - $23.77 Total Rewards At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee. Financial Incentives Annual bonus plansEmployee stock ownership plan (ESOP)401(k) — automatic 3% company contributionAnnual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)