Billing & Payment Specialist

About the role

Encova Insurance is seeking a Billing and Payment Specialist to work a flexible hybrid role from our Columbus, Ohio location. This role will report to the Director, Treasury Operations. Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

Ready to join our team? At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential.

Responsibilities

• Process and accurately post customer payments received through various channels, including lockbox, electronic payments, ACH, wire transfers, and checks.
• Prepare and reconcile daily bank deposits and cash receipt activity.
• Research and resolve payment discrepancies, unapplied cash, billing errors, and customer account issues.
• Maintain accurate customer account records and ensure timely application of payments.
• Monitor accounts receivable balances and assist with collection efforts on past-due accounts.
• Respond to customer and internal inquiries regarding billing, payment status, account balances, and transactions.
• Perform daily, weekly, and monthly reconciliations of billing, payment, and cash activity.
• Identify process improvement opportunities to enhance efficiency, accuracy, and customer service.
• Support month-end closing processes and provide reporting related to billing, collections, and cash receipts.
• Ensure compliance with company policies, accounting standards, and internal control requirements.
• Assist with testing and implementation of billing, payment, and treasury-related system enhancements.
• Monitor outstanding checks and credit balances, assisting with the preparation and filing of unclaimed property reports and remittances as required by applicable state regulations.
• Perform other duties as assigned.

Qualifications

• Associate degree in Accounting, Finance, Business Administration, or a related field preferred.
• Experience in billing, accounts receivable, cash application, treasury operations, or related financial functions preferred.
• Experience with automated billing systems and payment processing platforms preferred.
• Strong understanding of billing, payment processing, cash application, and accounts receivable procedures.
• Ability to reconcile accounts and investigate discrepancies.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Excel and financial systems.
• Effective verbal and written communication skills.
• Strong customer service and problem-solving capabilities.
• Ability to prioritize work, manage multiple tasks, and meet deadlines.
• Ability