Billing and Payment Specialist

About the role

Encova Insurance is seeking a Billing and Payment Specialist to work a flexible hybrid role from our Charleston, WV location. This role will report to the Director, Treasury Operations.

Responsibilities

• Process and accurately post customer payments received through various channels, including lockbox, electronic payments, ACH, wire transfers, and checks.
• Prepare and reconcile daily bank deposits and cash receipt activity.
• Research and resolve payment discrepancies, unapplied cash, billing errors, and customer account issues.
• Maintain accurate customer account records and ensure timely application of payments.
• Monitor accounts receivable balances and assist with collection efforts on past‑due accounts.
• Respond to customer and internal inquiries regarding billing, payment status, account balances, and transactions.
• Perform daily, weekly, and monthly reconciliations of billing, payment, and cash activity.
• Identify process improvement opportunities to enhance efficiency, accuracy, and customer service.
• Support month‑end closing processes and provide reporting related to billing, collections, and cash receipts.
• Ensure compliance with company policies, accounting standards, and internal control requirements.
• Assist with testing and implementation of billing, payment, and treasury‑related system enhancements.
• Monitor outstanding checks and credit balances, assisting with the preparation and filing of unclaimed property reports and remittances as required by applicable state regulations.
• Perform other duties as assigned.

Requirements

Encova is only able to employ associates who reside and work within specific U.S. states. Our current footprint includes:

• Connecticut
• Delaware
• Florida
• Georgia
• Illinois
• Indiana
• Iowa
• Kentucky
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Missouri
• Nebraska
• New Hampshire
• New Jersey
• North Carolina
• Ohio
• Pennsylvania
• South Carolina
• Tennessee
• Texas
• Virginia
• West Virginia
• Wisconsin

Qualifications

• Associate degree in Accounting, Finance, Business Administration, or a related field preferred.
• Experience in billing, accounts receivable, cash application, treasury operations, or related financial functions preferred.
• Experience with automated billing systems and payment processing platforms preferred.

Skills

• Strong understanding of billing, payment processing, cash application, and accounts receivable procedures.
• Ability to reconcile accounts and investigate discrepancies.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Excel and financial systems.
• Effective verbal and written communication skills.
• Strong customer service and problem‑solving capabilities.
• Ability to prioritize work, manage multiple tasks, and meet deadlines.
• Ability to work independently and as part of a team.

Benefits

• Health, Dental & Vision Insurance
• Company‑provided life and income protection plans
• Eligibility to participate in a company incentive bonus program
• 401(k) Retirement Plan – 100% company match up to 7% on annual salary
• Paid Time Off, Paid Holidays, and Floating Holidays
• Flexible Work Arrangements – Hybrid and remote depending on the role

Pay

The salary range for this job is $43,950.00 – $70,319.00 annually + bonus + benefits. Pay Type: Hourly.