Billing Specialist

About the role

This position supports high volume billing operations by ensuring invoices are accurately processed, uploaded, tracked, and resolved in a timely manner. The Billing Specialist serves as a critical link between customers, project teams, and finance, helping maintain accurate billing records and supporting healthy cash flow across the organization.

Responsibilities

• Process customer invoices through internal systems and customer billing portals
• Monitor and manage a high volume invoicing inbox while ensuring timely responses and completion of requests
• Upload invoices into customer specific systems and maintain accurate tracking logs
• Process credit memos, invoice adjustments, pass through invoices, and special billing requests
• Collaborate with project managers and internal departments to resolve billing discrepancies and reinvoice adjustments when necessary
• Research and resolve billing issues, invoice rejections, and customer disputes
• Confirm invoice receipt and approval with customers to support timely payment
• Support monthly billing deadlines, revenue accrual activities, and departmental KPI objectives

Requirements

• 2 or more years of billing, invoicing, or accounts receivable experience
• Proven experience processing invoices and credit memos in a high volume environment
• Strong Microsoft Excel skills including pivot tables, VLOOKUPs, and formulas
• Experience working within ERP systems and financial applications
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Strong analytical and problem solving abilities
• Excellent written and verbal communication skills
• Comfortable working onsite five days per week in Atlanta

Preferred Skills

• Experience with NetSuite
• Experience using customer billing portals such as Ariba, Coupa, Oracle, or similar platforms
• Knowledge of revenue recognition and billing controls
• Experience supporting month end close deadlines and high volume billing cycles
• Strong customer service mindset with the ability to build positive working relationships
• Ability to learn new systems and processes quickly with minimal supervision