Billing Specialist

Bring your billing support expertise to a fast-paced Invoice to Cash team where your work helps customers get clear answers quickly and invoices get paid efficiently. This remote US-based role is ideal for someone who enjoys high-volume, customer-facing problem solving and partnering across teams to resolve billing and reconciliation questions end to end. Responsibilities Handle a high volume of customer billing inquiries, payment questions, and reconciliation requests with accuracy and urgencyResearch issues across billing systems, ERP tools, payment platforms, and internal resources to identify the right resolutionOwn internal escalations from Sales and GTM teams through completion, keeping stakeholders informed along the wayProvide clear, professional responses that help move cases toward resolution and support timely invoice paymentSupport Credit, Collections, and Cash Application teams by taking on routine and complex support casesAdapt quickly as priorities shift throughout the day in a high-volume operational environmentDocument findings and outcomes thoroughly so cases are tracked and resolved efficiently Skills Experience in billing support, accounts receivable, finance operations, or a similar customer-facing roleStrong problem-solving skills with the ability to investigate issues across multiple systems and sourcesExcellent written and verbal communication skills for responding clearly and professionally to customers and internal partnersAbility to manage a heavy caseload while staying organized, responsive, and detail-orientedComfort working in a fast-paced environment where priorities can change quicklyAbility to work independently while collaborating effectively with cross-functional teams Preferred Skills Background supporting Invoice to Cash, credit, collections, or cash application workflowsExperience researching payment discrepancies or reconciliation issuesFamiliarity with billing systems, ERP platforms, or payment processorsStrong customer service mindset with a focus on accuracy and follow-throughExperience handling internal escalations and cross-functional coordination Horizontal is committed to building an inclusive environment where diverse perspectives are valued, respected, and welcomed. We believe equity and belonging strengthen teams, improve collaboration, and help create better outcomes for everyone. By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.