Patient Services Representative- Cancer Center (The Woodlands)

About the Role

Come lead with us at Houston Methodist Specialty Physician Group. The Patient Services Representative is responsible for performing patient check-in/check-out functions and appointment scheduling to facilitate the patient visit experience. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.

Qualifications

• Education: High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Experience:
  • One year of healthcare or related experience
  • Experience in a healthcare-related work environment preferred

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform essential functions, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Strong customer service, phone, and scheduling skills
• Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record
• Knowledge of basic medical terminology
• Ability to analyze and solve problems

Responsibilities

• People Essential Functions:
  • Contributes to a positive work environment and a dynamic, team-focused work unit.
  • Collaborates with the interprofessional health care team by communicating pertinent patient care information.
  • Performs patient check-in/check-out functions and obtains accurate scheduling and registration data.
  • Coordinates patient flow with consistency and timeliness.
  • Handles add-ons, reschedules, and cancellations as per department protocol.
• Service Essential Functions:
  • Uses excellent communication skills to provide high-quality service during every encounter.
  • Responds promptly to requests from staff, patients, physicians, and the patient care team.
  • Recognizes and responds to urgent/emergent situations per protocols.
  • Generates reports and assists with department correspondence.
• Quality/Safety Essential Functions:
  • Communicates to resolve patient access and quality service matters.
  • Enters patient and operational data into various systems with accuracy and timeliness.
  • Ensures patient information is conveyed appropriately while complying with HIPAA regulations.
• Finance Essential Functions:
  • Accurately records information for charge entry, registration, scheduling, and insurance verification.
  • Conducts front-end revenue cycle duties and educates patients on billing processes.
  • Organizes time effectively and utilizes resources efficiently.
• Growth/Innovation Essential Functions:
  • Generates new ideas to improve quality or service.
  • Seeks opportunities for continual development beyond baseline competencies.

Additional Information

• FLSA Status: Non-exempt
• Work Attire: Business professional
• On-Call: No
• Travel: No travel required

Houston Methodist is an Equal Opportunity Employer.