Patient Services Representative- Primary Care Group (The Woodlands)

About the role

The Patient Services Representative at Houston Methodist Primary Care Group is responsible for contributing to a positive work environment, performing patient check-in/check-out functions, coordinating patient flow, and ensuring patient information is conveyed appropriately while complying with confidentiality and HIPAA regulations.

Responsibilities

• Contributes to a positive work environment and dynamic team focused work unit.
• Performs patient check in/check out functions.
• Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.
• Collaborates with the interprofessional health care team by actively communicating and reporting pertinent patient care information and data.
• Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards.
• Provides appropriate notification of issues that may result in service delays or denials.
• Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.
• Uses excellent communication skills to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter.
• Responds promptly to requests by staff, patients, physicians, and other members of the patient care team.
• Recognizes and responds appropriately to urgent/emergent situations per protocols.
• Generates reports and assists with department correspondence. Provides other administrative assistance as directed.
• Communicates to resolve patient access and quality service matters.
• Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness.
• Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations.
• Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met.
• Conducts front end revenue cycle duties as directed.
• Edicates patients and others regarding billing processes and potential financial responsibilities as necessary.
• Organizes time effectively, minimizing incidental overtime, and sets priorities.
• Utilizes time between heavy workloads efficiently and helps other team members.
• Uses department resources/equipment/supplies properly and efficiently.
• Participates in inventory management by taking action to ensure supply levels are adequate.
• Generates and communicates new ideas and suggestions that will improve quality or service.
• Sets priorities and organizes time effectively.
• Uses department resources/equipment/supplies properly and efficiently.
• Participates in inventory management by taking action to ensure supply levels are adequate.
• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

Qualifications

• Education: High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.).
• Experience: One year of healthcare or related experience; experience in a healthcare related work environment preferred.
• Skills and Abilities: Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations; sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security; ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; strong customer service, phone and scheduling skills; basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record; knowledge of basic medical terminology; ability to analyze and solve problems.

Skills

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
• Able to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
• Strong customer service, phone and scheduling skills.
• Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record.
• Knowledge of basic medical terminology.
• Ability to analyze and solve problems.

Benefits

Not specified.

Pay

Not specified.

Schedule

Day shift.

Company Profile

With more than 40 locations throughout the Greater Houston area, Houston Methodist Primary Care Group brings quality, compassionate care to the entire family and to the communities where our patients work and live. As part of the Houston Methodist health system — one of the nation’s leading health systems — the Primary Care Group offers efficient access to world-class specialty care and hospital services from a network comprised of the nation’s leading hospitals and health care professionals.

Houston Methodist is an Equal Opportunity Employer.