Patient Services Representative - Primary Care
About the role
Your Experience Matters Sumner Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As Patient Services Representative joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More About Our Team Highpoint - Family Wellness Gallatin is a busy, collaborative primary care practice where patient care comes first. Our team works closely together to support four providers and a consistently active patient population, so we value team members who are positive, proactive and willing to step in wherever needed. We also genuinely enjoy working together, celebrating birthdays and milestones, supporting one another outside of work, and creating a welcoming environment for both our patients and our team.
More About Sumner Regional Medical Center Sumner Regional Medical Center is a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women's services, and other specialty care. The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.
Responsibilities
- Serve as a welcoming, professional first point of contact for patients and visitors at Family Wellness Gallatin.
- Support both patient check-in and check-out, flexing between the two areas based on patient volume and team needs.
- Verify patient demographic and insurance information for accuracy, including confirming insurance eligibility and appropriate PCP information.
- Schedule patient appointments and assist with general front-office scheduling needs.
- Answer and manage incoming telephone calls and patient messages in a timely, professional manner.
- Collect patient co-pays and other applicable payments at the time of service using credit card and cash payment processes.
- Provide patients with established Good Faith Estimate information when applicable.
- Maintain accurate patient information within the electronic medical record and complete applicable front-office documentation.
- Scan and upload appropriate documentation into the patient electronic chart.
- Monitor front-office workflow and proactively assist teammates when check-in