Patient Services Representative - Breast Cancer Center

About the role

Shift: Day. Schedule: Monday to Friday. Hours: 7:30am to 3:30pm. Setting: Ambulatory care center in a busy breast cancer center.

Responsibilities

• Answer telephones and greet patients in a professional, customer-focused manner.
• Check in patients, verify forms, and enter demographic and financial information into electronic systems.
• Verify insurance eligibility, process referrals and authorizations, and collect co-pays and balances due.
• Schedule and confirm appointments and diagnostic tests based on patient, provider, and facility needs.
• Support patient flow, direct visitors appropriately, and escalate issues to the supervisor as needed.

Qualifications

• At least 1 year of clerical or customer service experience, preferably in a medical environment
• High School Diploma / GED
• EMR experience
• Knowledge of medical terminology and HIPAA guidelines
• Ability to communicate effectively with patients, families, providers, and clinical staff
• Excellent customer service, telephone etiquette, organizational, and data entry skills
• Ability to manage multiple tasks and maintain confidentiality

Skills

• Associate's and/or Bachelor's Degree
• Bilingual (English and Cantonese or Mandarin)
• Experience in a high-volume healthcare setting
• Experience with registration, billing, or scheduling systems
• Familiarity with Microsoft Office and medical office computer systems