Patient Services Representative

About the role

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Responsibilities

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent
• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields

Schedule

Part time, Monday, Friday, and every other weekend, 3:00 p.m. to 11:00 p.m. Weekly scheduled hours: 24. Weekend frequency: Every other weekend.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals
• On-demand pay program powered by Payactiv
• Discounts directory with deals on restaurants, phone plans, spas, and more
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

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