Patient Services Representative
About the role
Reno Orthopedic Center is seeking an enthusiastic and dedicated Patient Services Rep to greet and check-in patients at the Carson City ROC Clinic. At ROC, every action is driven by employee expectations: leading with a patient-first mindset, assuming good intent, fostering respect, optimism, and compassion, owning your success, pursuing continuous learning, valuing kindness, and being an advocate for patients, progress, and doing what's right.
What sets us apart
Reno Orthopedic Center is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member's voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We've been the trusted name in musculoskeletal health across Northern Nevada for over 60 years.
Responsibilities
- Check-in/check-out patients, and schedule follow-up appointments
- Accurately enter patient demographic information in patients' electronic medical records
- Scan photo ID's and insurance cards and verify insurances
- Collect applicable co-pays and ensure billing information is updated
- Balance money drawers at end of day
- Maintain calm and efficient patient flow through the clinics
Requirements
- High School Diploma
- Knowledge of customer service principles and practices
- Experience using computer systems and applications, including entering data and typing
Preferred Qualifications
- One year of experience performing reception duties
Benefits
At Reno Orthopedic Center, we prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued. Full time benefits include:
- Medical, dental, vision insurance
- Discounted orthopedic care at ROC
- Paid time off and holiday pay
- Extended sick leave
- 401(k) plan contributions with no match required
- EAP, disability and life insurance
- Health and fitness program
- Employee events
- Coffee shop onsite (main location)
- Continuing education funds / certification reimbursement (for eligible roles)
- Relocation assistance (for eligible roles)
- Productivity bonuses or incentive compensation (for eligible roles)
- Student loan repayment (for eligible roles)